FAQ
Frequently Ask Questions
What can we help you with today?
Welcome to RedBlue Heating & Refrigeration’s FAQ page. We’ve put together answers to some of the most frequently asked questions that we receive from our customers. If you can’t find the answer you’re looking for, please try our search.
Quick links to common categories
HVAC Installation
Top-quality installation for residential and commercial customers.
Other Services
We offer other services such as: plumbing, electrical, and sheet metal work.
HVAC Repair
We handle repairs and replacements from minor maintenance to major projects.
Payments
We accept cash, checks, major credit cards, and financing options.
Promotions
Stay tuned for our latest specials on services or giveaways online or listen on local radio stations.
Emergency Services
We offer 24/7 emergency services for HVAC, plumbing, and electrical issues.
Security & Privacy
Your privacy and security are our top priority both online and in person.
Something Else
Something we havent covered? Let us know, we want to make sure your well informed!
You've got questions, and we've got asnwers
Reach out to us if you don’t see the answers to your questions here, we would love to help!
FAQ
Most Popular Questions.
If you’re considering upgrading to an energy-efficient heat pump, you may be wondering about available rebate programs and how they work. To help you navigate the process, we’ve put together some frequently asked questions and answers about the rebate programs for energy-efficient heat pumps in British Columbia. This information can help you get started on the path toward significant energy savings and increased home comfort.
HVAC Installation
There are several signs that you may need to replace your HVAC system, including frequent breakdowns, rising energy bills, and costly repairs. If your system is more than 10 years old, it may be more cost-effective to replace it with a newer, more energy-efficient model that will save you money in the long run.
The cost of an HVAC replacement depends on several factors, including the size of your home or business, the type of system you choose, and any additional features or upgrades. At RedBlue Heating & Refrigeration, we offer competitive pricing and financing options to help make your investment more affordable.
The length of time it takes to install an HVAC system depends on several factors, including the type of equipment being installed, the complexity of the installation, and any necessary modifications to your existing infrastructure. At RedBlue Heating & Refrigeration, our technicians work efficiently to minimize disruption to your daily routine, and we will provide you with a timeline for installation before we begin.
Not always. It's important to choose the right size HVAC system for your home or business, as a system that is too large or too small can result in inefficient heating and cooling, increased energy bills, and premature wear and tear on your equipment. At RedBlue Heating & Refrigeration, we will perform a thorough analysis of your property to determine the right size HVAC system for your needs.
At RedBlue Heating & Refrigeration, we install a variety of heating and cooling systems, including heat pumps, furnaces, boilers, and air conditioning units. We will work with you to determine the right HVAC system for your specific needs and budget.
With proper maintenance and care, your new HVAC system can last up to 15 years or more. At RedBlue Heating & Refrigeration, we offer preventative maintenance services to keep your system running efficiently and prolong its lifespan.
At RedBlue Heating & Refrigeration, we offer industry-leading warranties on all of our HVAC systems, including parts and labor. We will walk you through your warranty coverage before installation, so you have peace of mind knowing that your investment is protected.
Yes, we offer financing options to help make your HVAC installation or replacement more affordable. Contact us to learn more about our financing options and to see if you qualify.
HVAC Maintenance & Repair
It is recommended that you get your HVAC system checked at least once a year before the peak season. This will help ensure that your system is running smoothly and is not in need of any repairs.
We offer comprehensive repair and maintenance services for HVAC, refrigeration, and plumbing systems to both commercial and residential clients. Our team of experienced technicians will work with you to develop a customized maintenance plan to ensure the smooth operation of your systems.
The length of the repair service will depend on the specific issue with your system. Our team will carefully evaluate each situation and provide an estimate on the time required to complete the repair.
Yes, we offer 24/7 emergency repair services for HVAC, refrigeration, and plumbing systems. Our team is always available to provide fast and reliable solutions to any emergency repair needs.
To schedule a repair or maintenance service, simply call us at [insert phone number] or fill out our online form. Our team will get back to you as soon as possible to schedule a consultation and provide the appropriate services.
The cost of our services will depend on the specific needs and requirements of your system. Our team will carefully evaluate each project and provide an estimate on the cost of the service. We offer competitive pricing to ensure that our services are accessible to everyone.
Electrical Services
We offer a wide range of electrical services for both residential and commercial properties, including installations, repairs, and upgrades for lighting, power points, safety switches, electrical panels, and more.
Yes, all our electricians are qualified, licensed, and insured, with the necessary experience to ensure safety and compliance with all applicable electrical codes.
Our process involves a comprehensive consultation to determine your electrical needs, followed by an installation plan that meets your requirements and is compliant with all necessary codes. We utilize the latest technology and state-of-the-art equipment to ensure that the installation is seamless and prompt.
Yes, we offer highly competitive pricing without compromising quality workmanship. Make us the third quote and see!
Yes, we offer free, comprehensive quotes before starting any work. Our team will work closely with you to ensure that you receive a fair and transparent quote for the job.
Yes, our team can help identify areas that may be contributing to high energy bills and recommend upgrades or changes to improve energy efficiency.
Sheet-Metal Services
The most commonly used materials in sheet metal fabrication for HVAC installations are stainless steel, galvanized steel, aluminum, and copper.
At RedBlue Heating & Refrigeration, we provide sheet metal services for all types of HVAC projects, including residential, commercial, and industrial.
Yes, our sheet metal division can fabricate custom ductwork and other components, allowing you to customize your HVAC system to fit your unique installation.
The duration of sheet metal fabrication for HVAC depends on the complexity and size of the project. Our team of experts is equipped to provide a timeline for each project.
Yes, we provide a warranty for all of our sheet metal services to ensure that our customers have peace of mind with their HVAC system. Our team of experienced professionals are committed to providing high-quality, customized sheet metal solutions for all HVAC projects.
Air-Quality Services
You can improve your indoor air quality by ensuring proper ventilation, using air purifiers and filtration systems to remove harmful particles, and reducing the use of harmful chemicals and products.
Yes, some air purifiers are designed to capture and remove airborne viruses, including COVID-19. It's essential to choose the right air purifier based on the size of the room and your specific needs.
Regular air quality maintenance can help you identify and mitigate potential air quality issues, prevent health issues, improve productivity, and reduce energy costs.
Yes, poor indoor air quality can lead to sleep disturbance and low sleep quality. Dust and mold, for example, can trigger allergies and affect your breathing, leading to a disrupted sleep pattern.
The frequency of testing will depend on several factors, such as the age of your home or business, the presence of pets, and your heating and cooling system. In general, it's a good practice to test your indoor air quality at least once a year.
Plumbing Services
HVAC systems require specialized piping to accommodate refrigerants and water that are necessary for the operation of the system. Plumbing is essential to ensure the safe and efficient operation of your HVAC system.
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Some common signs of plumbing problems include slow draining or clogged pipes, low water pressure, unusual sounds coming from your pipes, and an increase in your water bills.
Some common signs of leaks include mold or mildew growth, musty odors, damp areas on walls or floors, and an increase in your water bills.
If you have a plumbing emergency, such as a burst pipe or gas leak, it's essential to shut off the main water and gas valves and call a professional plumber immediately.
Yes! At RedBlue Heating & Refrigeration, we offer water heater installation and repair services for both residential and commercial clients. We'll work with you to choose the right water heater for your needs and ensure it's installed safely and efficiently.
Rebates & Financing
A heat pump is an energy-efficient technology that transfers heat from one place to another. It works by extracting heat from the air, ground, or water, and using it to heat your home or building.
There are currently three rebate programs available for energy-efficient heat pumps:
- The Home Renovation Rebate Program, provided by BC Hydro and FortisBC
- The CleanBC Better Homes and Home Renovation Rebate Program
- The Oil to Heat Pump Program
The length of time it takes to install an HVAC system depends on several factors, including the type of equipment being installed, the complexity of the installation, and any necessary modifications to your existing infrastructure. At RedBlue Heating & Refrigeration, our technicians work efficiently to minimize disruption to your daily routine, and we will provide you with a timeline for installation before we begin.
Different programs have different eligibility requirements for the type of heat pumps that qualify. Generally, air source heat pumps, ground source heat pumps, and ductless mini-split heat pumps are eligible.
Rebate amounts vary depending on the program and the type of heat pump. Typically, homeowners can receive rebates of up to several thousand dollars.
Yes. Homeowners can typically combine the rebate programs with other financing options, such as loans, to maximize their savings.
Most rebate programs require the installation to be done by a certified contractor. However, homeowners can typically choose any qualifying heat pump manufacturer or brand.
Yes, we offer financing options to help make your HVAC installation or replacement more affordable. Contact us to learn more about our financing options and to see if you qualify.
Application processes vary by program. Homeowners typically must complete an application form, provide detailed information about their heat pump, and provide proof of purchase and installation. Some companies, such as RedBlue Heating & Refrigeration, can also assist with streamlining the application process.